Welcome to Heath Street Dental!

Coronavirus (COVID-19)

We are open for dental appointments!

We understand that you may be more anxious about attending a dental appointment during this time. Therefore we wanted to inform you of some of the changes that we have made to make the practice safer for our staff and our patients.

Practice Protocols during the COVID-19 epidemic:

1. There will be a new process for your appointment to minimise physical interaction:

a) Prior to your appointment, the practice will call you to confirm your appointment and request the pre-assessment form to be filled out if it hasn’t already.

b) Prior to your appointment, the dentist will call you if possible to carry out a phone consultation and understand if you have any symptoms of pain, discomfort and swelling as well as to provide some possible treatment options.

c) On the day of your appointment, please click the self-check in button when you are nearby so we know you’re here. We will call you when we are ready to take you straight through into the surgery to avoid the use of the waiting room.

d) The front door will be locked at all times. When it’s time for your appointment, we will open the door, take your temperature (at arms length) and then we will sanitise your hands.

e) Your belongings will be kept within a clear lockable box. Please minimise the number of additional, non-essential items that you bring with you.

f) Please do not bring an escort to your appointment unless necessary.

g) Prior to your appointment, you will be given an oral anti-viral mouth rinse to use.

2. The team will be wearing new personal protective equipment (PPE) such as FFP3 respirator masks and surgical gowns.

3. Surgeries will be fully disinfected between appointments and as usual, all instruments and materials will be sterilised. We will be regularly disinfecting common areas such as door handles and using foggers with anti-viral disinfectant across the practice at regular intervals.

Due to these changes and the huge increase in cost of PPE as a result of the current pandemic, the practice will be temporarily charging an additional fee of £14.95 per appointment. Please note that this is a temporary additional charge and as soon as prices normalise, this charge will be removed.

We thank you for your understanding.

Our phone lines at the practice continue to be open 24/7 to provide advice and support during this difficult time.