Welcome to Heath Street Dental!

Coronavirus (COVID-19)

We are open for dental appointments!

We understand that you may be more anxious about attending a dental appointment during this time. Therefore we wanted to inform you of some of the changes that we have made to make the practice safer for our staff and our patients.

Practice Protocols during the COVID-19 epidemic:

1. There will be a new process for your appointment to minimise physical interaction:

a) Prior to your appointment, the practice will call you to confirm your appointment and request the COVID screening form to be filled out if it hasn’t already.

b) On the day of your appointment, we will aim to take you straight through into the surgery whenever possible

c) Please sanitise your hands on arrival into the practice and wear a face mask in all common areas

d) Your belongings will be kept within a clear lockable box. Please minimise the number of additional, non-essential items that you bring with you.

e) Please do not bring an escort to your appointment unless necessary.

2. For certain treatments, the team will be wearing new personal protective equipment (PPE) such as FFP3 respirator masks and surgical gowns.

3. Surgeries will be fully disinfected between appointments and as usual, all instruments and materials will be sterilised. We will be regularly disinfecting common areas such as door handles. Anti-viral disinfectant will be used across the practice at regular intervals. As a result, there is a small possibility your appointment may be 10-15 minutes delayed in certain cases. We thank you for your understanding.

Our phone lines at the practice continue to be open 24/7 to provide advice and support during this difficult time.