1. About Us
Heath Street Dental is operated by:
RKRP LTD
Company number: 14115419
Registered in England and Wales
Trading address:
Heath Street Dental
116 Heath Street
NW3 1DR
Contact details:
📧 info@heathstreetdental.co.uk
📞 0207 813 5000
For the purposes of data protection law, RKRP LTD is the “Data Controller”.
2. Terms & Conditions of Treatment
2.1 Appointments, Deposits and Cancellation Policy
To secure an appointment, we require a £45 deposit.
The deposit is fully refundable if you cancel or reschedule at least 48 hours before your appointment.
If you fail to attend or cancel with less than 48 hours’ notice, a £45 cancellation fee will be retained.
Late arrivals may result in reduced treatment time or cancellation at the clinician’s discretion.
This policy allows us to manage clinical time fairly and ensure availability for other patients.
2.2 Fees and Refund Policy
Fees for treatment will be explained in advance wherever possible.
Payment is due at or before the time of treatment, unless otherwise agreed.
Refunds:
Refunds for treatment are considered on a case-by-case basis.
Clinical fees are non-refundable once treatment has been provided, except where required by law.
Where a treatment plan is discontinued before completion, any refund will reflect work already carried out, laboratory costs incurred, and clinical time used.
Refunds will be issued using the original payment method where possible.
2.3 Accepted Payment Methods
We accept the following payment methods:
Visa
Mastercard
BACS / bank transfer
We do not accept cash or American Express (AMEX).
2.4 Use of the Website
Website content is provided for general information only and does not replace professional dental advice.
We are not responsible for third-party websites linked from our site.
3. Privacy Notice (UK GDPR & Data Protection Act 2018)
3.1 Our Commitment to Your Privacy
We are committed to protecting your personal data and respecting your privacy. We process personal data lawfully, fairly and transparently in accordance with:
UK GDPR
Data Protection Act 2018
ICO guidance for healthcare providers
3.2 What Personal Data We Collect
We may collect and process:
Identity & Contact Data
Name, address, email, telephone number, date of birth
Health & Clinical Data (Special Category Data)
Medical history
Dental records
X-rays, photographs, clinical notes
Administrative & Financial Data
Appointment history
Payment records
Correspondence with the practice
Website & Technical Data
IP address
Browser type
Cookie data (see Section 5)
3.3 Lawful Bases for Processing
We process your personal data under one or more of the following lawful bases:
Provision of healthcare (Article 9(2)(h))
Performance of a contract (Article 6(1)(b))
Legal obligation (Article 6(1)(c))
Legitimate interests (Article 6(1)(f))
Consent (Article 6(1)(a)) — used primarily for marketing
3.4 How We Use Your Data
We use your data to:
Register you as a patient
Deliver safe and appropriate dental care
Maintain accurate clinical records
Contact you regarding appointments and treatment
Manage payments and accounts
Send feedback requests and marketing communications (with consent)
You can withdraw marketing consent at any time by emailing
📧 info@heathstreetdental.co.uk
3.5 Data Sharing
We may share your data with:
Dental laboratories
Referral clinicians
Practice management and IT system providers
Regulators or insurers (where legally required)
All third parties are required to maintain appropriate confidentiality and security.
3.6 Use of Messaging Platforms
For operational efficiency, clinicians may use messaging platforms (e.g. WhatsApp) to communicate internally.
We aim to avoid sharing identifiable patient information via messaging apps.
Where unavoidable, messages are kept minimal and professional.
Clinical records are always stored securely within approved systems.
3.7 Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Restricted staff access
Secure IT systems
Confidentiality obligations
Breach response procedures
While we take every reasonable precaution, data transmission over the internet cannot be guaranteed as completely secure.
3.8 Data Retention
Dental records: minimum of 10 years (longer where clinically or legally required)
Marketing data: until you withdraw consent
Financial records: as required by tax and accounting law
4. Your Data Protection Rights
You have the right to:
Be informed about how your data is used
Access your personal data
Rectify inaccurate or incomplete data
Request erasure (subject to legal retention requirements)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
Not be subject to automated decision-making
Requests are normally fulfilled within one month and are free of charge unless excessive or unfounded.
5. Cookies Policy
Our website uses cookies to:
Improve functionality
Analyse website performance
Enhance user experience
By continuing to use our website, you consent to our use of cookies.
You can manage or disable cookies through your browser settings, although this may affect site functionality.
6. Complaints and Concerns
If you have any questions or concerns about how we handle your data, please contact:
📧 info@heathstreetdental.co.uk
📞 0207 813 5000
If you remain dissatisfied, you may contact:
Information Commissioner’s Office (ICO)
📞 0303 123 1113
🌐 ico.org.uk
7. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Please inform us if your personal details change so our records remain accurate.